As all of our products are currently sold on codecanyon, refunds are also processed through codecanyon/envato.
However, if you're having any difficulty or issue with any product, the first thing you can do is searching here if we already have a solution posted as article.
If your solution is not here, please create a support ticket with proper details of the issue you're having. All the supported products comes with 6 months included support, so you can make use of that.
If all the methods above fails and you still need a refund, here are the next steps for you:
- Please review the envato customer refund policy here
- If you think there's a valid reason according to the policy above, go ahead and request a refund using the form here